INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product I see in the pictures?

Yes. All images are our actual products. Minor color differences can occur due to screen settings.

 

How long until my order ships?

Orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on the destination.

Delivery to remote areas or during peak holiday seasons may take slightly longer.

What are delivery times?

Typical delivery is 3–7 business days in the U.S. & Canada depending on carrier and destination.

 

How do I start a return?

Email support@astrafitness.us with your order number to receive an RMA. Returns are accepted within 30 days on unused items in original packaging.

Do you ship outside the U.S. & Canada?

Not at this time. We currently serve customers in the United States and Canada only.

 

Can I pick up an order in person?

No. We operate online only; there is no walk-in retail or local pick-up.

How will teh name will show on my Bank Statement?

If you see ASTRA FITNESS or AstraPay on your bank statement and have a question about a charge, please contact our support team before filing a dispute.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS