INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product I see in the pictures?

Yes. All images are our actual products. Minor color differences can occur due to screen settings.

ย 

How long until my order ships?

Orders are processed within 1โ€“2 business days and typically arrive within 3โ€“7 business days depending on the destination.

Delivery to remote areas or during peak holiday seasons may take slightly longer.

What are delivery times?

Typical delivery is 3โ€“7 business days in the U.S. & Canada depending on carrier and destination.

ย 

How do I start a return?

Email support@astrafitness.us with your order number to receive an RMA. Returns are accepted within 30 days on unused items in original packaging.

Do you ship outside the U.S. & Canada?

Not at this time. We currently serve customers in the United States and Canada only.

ย 

Can I pick up an order in person?

No. We operate online only; there is no walk-in retail or local pick-up.

How will teh name will show on my Bank Statement?

If you see ASTRA FITNESS or AstraPay on your bank statement and have a question about a charge, please contact our support team before filing a dispute.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS